Ticketwindow founder Paul Rivard recognized early on in the COVID-19 pandemic that rising case numbers and public concern had put immense pressure on Canada’s healthcare sector and his company could provide a technology solution. By supporting transformation for one industry, he could enable efficient and patient-focused processes in the collective fight for public health and recovery.

With decades of experience leveraging sophisticated and user-friendly crowd logistics technology, Ticketwindow delivers order and confidence to the masses attending live events of all varieties. Now, it’s ready to pivot this innovative booking software to the front lines of a pandemic.A new collaborative venture with key international partners, Mediline, draws a straight connection between the organizational and people challenges faced by high-volume live events, directly to assessment centres, medical clinics and hospitals administering COVID-19 tests and ultimately, vaccines.  The common denominators — lots of people, unpredictable wait times, and little information readily available.

Mediline’s solution streamlines booking times for COVID-19 testing and eventually queueing appointments for vaccinations. Members of the public would receive personal logins to the booking system, reserve an individual or family block of time at a centre in their district, and undergo a contactless check-in upon arrival. A convenient and transparent process that eliminates generalized or specific trepidation for each user.  Each patient knowing where and when they will be able to access the medical services needed

Providing users a full view of available centres and times, Rivard notes, would be crucial to instilling confidence in the testing and/or vaccination process, as well as encouraging compliance with current public health restrictions. “It will reduce public anxiety, frustration, and the fear that arises with uncontrolled lineups or unanswered phone calls.”

Canada’s healthcare system and frontline workers would greatly benefit by having a seamless delivery method to distribute critical medical services. Rivard says the existing framework is adaptable and Mediline’s partners in software can adjust the offerings to suit the needs of participating centres.

Rivard says Mediline’s solution originated in preparation for eventual mass vaccination efforts, but the booking system is also a perfect fit for assessment and testing, as it can handle several clinics and remote locations simultaneously.

Mediline continues to rally support and gather feedback from experts for this vital tool as the coming months will be crucial to shaping their product around industry needs and changing expectations.  Planning for mass vaccination delivery methods has started at Mediline. Rivard knows the clock is ticking. “We have the resources and the solution. We are ready to move in the right direction.”Ready to accelerate your innovative venture? TechAlliance’s Venture Growth & Corporate Innovation advisors are prepared for a conversation. You go first.